We respect your privacy and collect, process and store personal data legally, transparently and fairly, in accordance with legal regulations and the legal basis set forth therein: if the processing is required to meet legal obligations or you have agreed to the processing of your personal data, or the processing is required for the purposes of our legitimate interests. We process personal data in order to effectively provide the required service, fulfill legal obligations, report side effects, send notifications and most efficient response to your request. The processing is limited to those personal data that are necessary to fulfill the purpose for which they are processed.

• to provide you with the requested service, i.e. to provide you with information about our products and services;
• for other purposes for which you have requested, asked a question or agreed, unless otherwise provided by law;
• if you contact or connect with us through social networks;
• reporting unethical behavior and other irregularities or for fulfilling the legal obligations that ALKALOID is obliged to respect and
• to analyze the visits to our site, identify the interests of the users and to maintain the information security of our site.
• Read more about our cookie usage policy.

Depending on how you choose to interact with us, we collect different types of data about you. Sometimes you give them to us directly (e.g. when you ask us a question in the section “Meet the expert”, etc.), sometimes we collect them (e.g. we use cookies to understand how you use our pages / applications), and sometimes we get data from third party websites / applications (social networks).

The “Consult a Pediatrician section: The personal data that you submit when using the "Consult a pediatrician" section is used in order to answer your question, which we store as reference data in systems designed to manage the information provided. ALKALOID may be obliged to forward the submitted data to the competent authorities if there is a legal obligation to do so (e.g. in cases when you report adverse reactions to the product). Your personal information will not be used for any other purpose. More information about the personal data we collect and the rules for using the "Meet the expert” section can be found in the Terms of Use of “Consult the Pediatrician" section.

Social networks and user generated content: Please note that any content you may publish on social media platforms is publicly available, so you should be careful when sharing certain personal data We process data through social networks and platforms, through the content you create and share with us on social networks and third party platforms or if you post it on any of our pages or applications, including the use of third party applications or platforms such as Facebook, Instagram, etc. Content may include photographs, videos, personal stories or other similar content related to ALKALOID and ALKALOID products, as well as shared data in order to participate in organized competitions and promotional activities. For more information about the competitions and other promotional activities, see the official competition rules and / or details published for each competition / promotional activity separately. We may also collect any personal information you share publicly that is part of your account and any additional information or activities you post on social networks and platforms. At the same time, we collect data about you whenever you interact with us through social networks and platforms, but also whenever you use the social networking function, integrated on the pages of ALKALOID. The processing of your personal data is voluntary and you can withdraw your consent to these purposes at any time. To find out more about how ALKALOID gets your data from social networks to third parties or to choose not to share information from social networks, read the privacy policy of the respective social network and platform.

Data collection when visiting our websites: Each time you visit our website, we indirectly collect and process your web search information. This data is technically necessary for us to be able to display our website to you and to ensure stability and security of the webpage, and shall not be processed for any other purpose.

Market research and customer feedback: We may collect information obtained via cookies or other similar technologies while searching ALKALOID’s or third-party websites/apps to be able to provide you with appropriate websites/apps, ads and notifications that are constantly improved based on your consent and we use cookies necessary for the proper functioning and protection of our website/apps. For information on cookies, see our Cookies Policy

You may use our site without disclosing your personal information. You have no obligation to disclose your personal information as a condition of using our site, unless you voluntarily submit data or use one of the available forms for a specific purpose.
Because we fully respect the principle of data minimization principle, we collect only those data that are necessary, relevant and limited to the needs for the purposes for which they are processed.

The types of personal data we collect depend on the categories of respondents and the processing activities.

• Meet the expert: with your consent, we collect name and email address. The personal data you provide to us in connection with your request may be used only to answer the question, as well as to exchange additional information regarding your request.
• Social networks and platforms: we may collect data through content you create and share with us on social networks and third-party platforms or if you post it yourself on any of our pages or applications, including the use of the applications or platforms of third parties, such as: Facebook, Instagram, Twitter, LinkedIn, YouTube, etc, based on legal grounds explained in the privacy policy of the relevant social networks. Content may include photography, videos, personal stories or other similar content related to ALKALOID or ALKALOID products, as well as shared data in order to participate in organized competitions and promotions. We may collect any information that you share publicly that is part of your profile (e.g. name, email address, gender, birthday, city in which you live, photo, etc.) and any additional information or activities that you post on social networks and platforms,
• Organized Competitions and promotional activities: with your consent, we process your personal data and other information needed to participate in organized competitions and other promotional activities. In this case, the collected data is used exclusively for conducting organized competitions and other promotional activities and will not be used for any other purpose.
• Web search: each time you visit our website, we collect the following information we need to display our website and ensure its stability: your internet service provider, the website that provided you with a link to our website and the websites you visit from our website. The data is processed on the basis of our legal obligation to ensure IT security. 

ALKALOID takes all technical and organizational measures to ensure the highest level of confidentiality and protection of the processing of your personal data at its disposal, in order to prevent unauthorized access, unauthorized disclosure or their possible misuse. Access to your personal data is limited to those employees who we believe have a real need to come into contact with that data in order to achieve the purpose for which they are given.

We do not share information about you and / or your visit to our site with third parties, except in the case of hiring service providers, if ALKALOID hires them as processors, which will oblige them to act according to the instructions of ALKALOID and provide protection of personal data processed during the provision of those services, in accordance with the applicable legal regulations for personal data protection.

Neither our partners nor we will transfer your personal information to third parties in any form unless we obtain your consent or we are legally bound to do so. ALKALOID retains control over the use of this data.

In general, we will not disclose your personal data to third parties (partners) located outside the territory of Serbia. Nevertheless, we will disclose specific statistical data (cookies) collected by the website, to our mother company ALKALOID AD Skopje, blvd. Aleksandar Makedonski 12, 1000 Skopje, North Macedonia located outside the EU territory (North Macedonia) for the purposes of evaluating the usefulness of this website, marketing or technical support, and your data will not be used for other purposes.

Furthermore, ALKALOID ensures that your personal data will be sufficiently protected by the recipient by (i) imposing the same level of protection required under the local data protection/privacy laws applicable to ALKALOID and (ii) by only collaborating with those third countries partner identified as secured by the Commissioner for Information of Public Importance and Personal Data Protection or (ii) where there is not adequacy decision through assuring that the transfer is subject to appropriate safeguards as required by applicable legislation.

Your data will only be stored for as long as necessary to meet all of the above purposes. Your personal data will not be stored in a form that allows you to be identified longer than necessary to achieve the purpose for which it was collected or processed. ALKALOID AD Skopje stores certain personal data in accordance with the time limits prescribed by law or the internal acts of the company and only for the duration necessary to achieve the purpose for which they were collected.

If you have given your consent, we will process your personal information until you withdraw your consent. When fulfilled the purpose for which the personal data of the subject are processed, they will be deleted, but also in case the subject did not request the withdrawal of the given consent. If you make a well-founded objection to the processing of personal data based on legitimate interest, we will not process your personal data in the future. If legal, administrative or extrajudicial proceedings are instituted, personal data may be retained until the end of such proceedings, including the possible period for filing legal remedies..

ALKALOID guarantees the realization of all your legal rights regarding the processing of your personal data. You have the right to request from ALKALOID at any time:

right of access - the right to submit a request for access to your personal data, i.e. to receive information about the data processed for you and to check if it is correct and up to date;
right to correction  - if you find that your personal data processed by ALKALOID are incorrect or incomplete, you have the right to request correction;
right to erasure - right to ask ALKALOID to erase your personal data under certain conditions determined by law;
right to restrict processing - the right to ask ALKALOID to restrict the processing of your personal data under certain conditions determined by law;
right to data portability - the right to receive your personal data in a structured, commonly used and machine-readable format and to transfer it to another processor, without interference from ALKALOID;
right of objection - right of objection based on a specific situation if the processing of your personal data is based on legitimate interest or is done for the purposes of direct marketing and for profiling related to direct marketing, under certain conditions determined by law and
right to withdraw consent  - you have the right to withdraw your consent to the use of your personal data at any time. Withdrawal of consent does not affect the legality of the processing, based on the consent prior to its withdrawal.
 

We use cookies on the first and third party cookies for several reasons. Some cookies are required for technical reasons, in order to enable the functionality of the website and the services we offer, and we consider them essential or necessary cookies. Other cookies enable us and third parties we work with to track and target the interests of our website visitors and we call them performance or functionality cookies. For example, we use cookies to collect aggregate statistics or to customize the content of the information we send or present to you, thus personalizing your experience as you interact with our websites. Third parties also place cookies on our websites for advertising, analytics and other purposes.

Our partners and we may occasionally use other technologies, such as web beacons, pixels (or clear gifs) and other similar tracking technologies. These are tiny graphic files that contain a unique identifier which allows us to recognize when someone has visited our website. Through them we can monitor the internet traffic of the users from one to another of our website, to communicate with the cookies, to understand if you have come to our website from the electronic advertisement placed on the website of a third party, to place targeted ads, improve website functionality, and measure the success of our marketing campaigns. Most of these tracking technologies rely on performance or functionality cookies, and disabling them can limit the functionality of the website.

We also use cookies that help us display ads on other platforms to users who are interested in the products we are promoting.

Cookie information is not used for your personal identification. Accepting these cookies is not necessary for the operation of the website, but they would give you a better search experience. You can delete or block these cookies if you wish, but if you do, some features of this website may not work properly.

You can delete all cookies that are already on your computer and you can customize most of the browsers to prevent them. If you do this, you may need to manually adjust your preferences each time you visit the website, and some services and features may also not work.

Below are some ways you can control cookies.

Website Cookie Preference Tool: You can select the cookies you prefer by visiting the TRUSTe preference center by clicking on the following link: http://preferences-mgr.truste.com/

Browser Controls: You can set or add controls to your browser to accept or decline cookies. If you decline cookies, some features and functionality of this website may not work properly.

Disabling Most Interest Based Advertising: Most of the advertising networks provide you with a way to cancel interest-based advertising. For more information visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com

Mobile Advertising: You can cancel mobile advertising identifiers used for some types of interest-based advertising, including those we use, by accessing the settings on your mobile phone (Apple or Android) and by following appropriate instructions. If you cancel, we will remove all data about you and we will not collect or track your data. This means that if you decide to access our websites in the future, you will be treated as a new user in our system.

Do Not Track: Some browsers, such as Internet Explorer, Firefox and Safari, also include the ability to transmit Do Not Track or DNT signals. Because no single DNT standards have been adopted, our Web sites do not currently process or respond to DNT signals.ALKALOID AD Skopje takes seriously the issues of privacy and the right of its own choice and will make efforts to continue to follow the latest developments regarding DNT in search and application of a single standard. For more information about DNT, visit the All About Do Not Track website.